Pleasing Hard to Please Customersby Dr. Rick Brinkman |
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4 Audio cassettes, Run time 4.5 hours, $49.95 ... your price is only $39.95 | |||||
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Pleasing Your Hard to Please Customers is about serving their needs while saving your sanity. Satisfying some customers can be a frustrating challenge. Even your best people may not have the skills, experience or attitude to handle a really tough customer or client.
If your customers are spending only $5 a week and you lose one customer a day you lose $94,640 a year. However, studies show each dissatisfied customer tells 22 other people. If they turn half of them off, you lose $1,041,040! And that is only a $5 a week customer.
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4 Audio cassettes, Run time 4.5 hours, $49.95 ... your price is only $39.95
* Secure On line ordering phone: 503-635-4145, fax 503-635-2550. 30 Day Money Back Guarantee! |
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