Pleasing Your Hard to Please Customers

Video Training Program

by Dr. Rick Brinkman

3 Volume Video, Run time 4.5 hours, Facilitators Guide 184 pages, Participants workbook 36 pages, $249.95 (extra workbooks $8 each) .... your price is only $199

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Pleasing Your Hard to Please Customers is about serving their needs while saving your sanity. Satisfying some customers can be a frustrating challenge. Even your best people may not have the skills, experience or attitude to handle a really tough customer or client.

If your customers are spending only $5 a week and you lose one customer a day you lose $94,640 a year. However, studies show each dissatisfied customer tells 22 other people. If they turn half of them off, you lose $1,041,040! And that is only a $5 a week customer.

Being successful with customers involves learning ways of bypassing the emotional roadblocks that stop communication. In this program you'll learn everything you need to gracefully take charge of any difficult or uncomfortable situation ... discover new ways to "connect" with all types of customers ... and develop strategies that will lead them from conflict to a positive resolution.

Program highlights: * Specific step by step strategies for the nine types of difficult customers, 1. Pitbulls, 2. Know it Alls, 3. Demaders, 4. Powder Kegs, 5. Friendly Time Robbers, 6. Quiet Avengers, 7. Nit Pickers, 8. No People, and 9. Snipers * How to master your own emotional responses, not take things personally, and feel good at the end of the day * Preventive strategies to avoid creating difficult customers * Cage Rattling 101: to make management aware of changes that need to be made to prevent difficult customers.

3 Volume Video, Run time 4.5 hours, Facilitators Guide 184 pages, 1 Participants workbook 36 pages $249.95 (extra workbooks $8 each) .... your price is only $199

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phone: 503-635-4145, fax 503-635-2550.

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