Ten Types 
Order the Book
"Tell them to calm down"
R&R;: Sigh. You are just not getting this, are you?! Or perhaps you are a masochist and love being abused by Tanks. However, if you are smart enough to use the Internet then you should be smart enough to know that TELLING THEM TO CALM DOWN JUST DOESN'T WORK!!!!
YOU: Sorry, I'll try again