Ten Types 
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"Pull out the 38 special laser pistol"
CUSTOMER: Ahh... um ... aaa. I see I have caught you at a bad time. Terribly sorry ole chap. Didn't mean to disturb you. There was nothing important in my luggage anyway so don't worry about it. Ooops, sorry about this puddle on the floor.
R&R: What do you think you are? A deranged postal worker? Waving a laser pistol in the customer's face does not qualify as excellent customer service. It violates company policy and basically fails your mission of helping them. Although we have to give you credit! You sure neutralized that tank attack. However , if it is not too much trouble would you mind putting the pistol away? And try again....please?
YOU: Gee whiz, I was only gonna scare'em a little. Ok, I'll try again.