Ten Types 
Order the Book
"Ask some questions to find the bags"
YOU: All right, let me ask you a few questions.
CUSTOMER: I don't have time for a bunch of questions, now get on the vid-com panel and FIND MY BAGS!!!
R&R: Flawless Vulcan logic on your part. After all, if you want to find their bags you will need to gather some information. However, a really emotional Tank could easily perceive your questions as a distraction. It is more effective to establish you are on their side.
YOU: I can't believe they would be so stupid as to not realize I am on their side
R&R: The Tank is initially perceiving you as the enemy. At this moment logic is not their forte.
YOU: Ok, ok, how do I establish I am on their side?