The TANK CUSTOMER

Statements of intent

R&R: Statements of intent are when you simply tell the other person what your intent is. In the case of the tank customer they need to know that your intent is to do something about their problem.

YOU say:

• "We are going to do something about this!"
• "Mr. Smith your luggage may run but it cannot hide. I always get my bag!"
• "Look I've got ten minutes left on my shift. I just want to get through this form and get out of here cause I have a date tonight, so calm down."

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