The TANK CUSTOMER

"Interrupt by saying their name"

YOU: "Sir, Sir, Sir ........

R&R: You have made a good choice. One of the best ways to interrupt a Tank is to say their name a few times. Use whatever name is appropriate between the two of you. Do not comment on marital status of their parents or their mother's species. ie: "Mr. Bintner, Mr. Bintner, Mr. Bintner" or "Frank, Frank, Frank" or "Sir, Sir Sir".

YOU: Immediately follow that by:

• Saying: "If you ever want to see your luggage again you should "calm down."
• Backtracking what they say to you (definition of backtracking)
• Ask some questions to gather information

Ten Types Order the Book