Ten Types 
Order the Book
"Tell the tank customer to take a number and shut up"
CUSTOMER: Shut up?!!! Why you Denebian Slime breath. I happen to be a billion mile flyer Gold-Latinum with Trans World Spaceways and I went to school with Del Smith the owner and when I get through with you you won't be able to get a job cleaning the toilets in the space industry!
R&R: We can't believe you actually told the Customer to, "Take a number and shut up." Smooth move Ex-lax. Definitely not in alignment with company philosophy.
YOU: I don't know what came over me. I'll try again.