The TANK CUSTOMER

"Continue to Listen"

R&R: This is a smart thing to do. Whenever people are upset it is a good idea to let them vent and get a little bit of it out of their system.

CUSTOMER: "Do you realize how much your company has cost me? I had my anagathics samples in that case! The shunt valves are in this case. I can1t demonstrate the shunt valves without the anagathics. I don1t even have a UV suit to wear on a sales call!"

YOU:

• Tell the customer to take a number and shutup
• Continue to Listen
• Interrupt the attack

Ten Types Order the Book